SHIPPING & RETURNS
Shipping Policy
At New Kreativ, we work to ensure your order is processed, packaged, and shipped with care. All orders are shipped worldwide, and processing typically takes 2–5 business days before dispatch. Shipping times vary based on your location and the method selected at checkout.
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We use straightforward, transparent shipping methods so you always know what to expect. After your order ships, you’ll receive a confirmation email with tracking details. If you ever have questions about your delivery, our support team is here to help.
Return & Exchange Policy
Your satisfaction matters to us. If you change your mind or receive an item that isn’t what you expected, New Kreativ offers returns or exchanges within 14 days of delivery, as long as the item is unworn, unwashed, and in its original condition.
If you received a defective or incorrect item, contact us right away so we can make it right. A clear return or exchange process helps build trust and ensures you can shop with confidence.
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To start a return or exchange, simply reach out through our contact page or email our support team, and we’ll guide you through the next steps.
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